Customer Service Team

SBM’s customer service team is ready to meet all of our customer’s needs! We have the best team in the industry. Whether you have questions about a particular product or need assistance in placing an order, they are available to guide you along the way.

Need some assistance? Give them a call at (815) 625-4375 or send an email to

Live chat is also available through our online ordering system.

Lori assists customers with product inquiries, places customer orders and handles furniture warranty claims as well as performing various office support tasks. Since January 2019

Lori Zeman

Administrative Assistant

Dawn handles all payments and expenditures for SBM, including purchase orders, invoices, statements, and payroll. Since 2018

Dawn Spangler

Accounts Payable

Since March 2019

Sonya Driscoll

Accounts Receivable